Faq

Buying from Bulk Ingredient Factory allows you to control the quality and content of what you’re consuming. It ensures you know exactly what’s going into your supplement routine, which is important if you have health goals. Buying direct is more cost-effective and allows you to buy only the specific ingredients you want, unlike pre-packaged supplements that may contain ingredients you are not interested in consuming.

All our products are sourced from qualified suppliers to ensure the highest quality standards.

Our products are exclusively available online, so you won’t find them in stores at this time. Shop with us anytime, anywhere through our website !

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be unopened and in the same condition that you received it, sealed in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@bulkingredientfactory.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will not be refunded.

You can always contact us for any return question at customerservice@bulkingredientfactory.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, the seal broken or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@bulkingredientfactory.com.

To ensure smooth transactions, we do not offer Cash on Delivery (COD) as a payment option.

Our products are shipped from both the East Coast and West Coast depending on the product being ordered.

While we strive for high quality, we cannot guarantee that any of our products are gluten-free. Please consult with a healthcare professional before use.

We’re sorry, but we do not ship to P.O. boxes at this time. Please provide a physical address for delivery.

Yes, we do offer bulk discounts for large orders. Feel free to contact us for more details. customerservice@bulkingredientfactory.com

Unfortunately, we currently do not offer international shipping.

Once an order is placed, it cannot be changed. We appreciate your understanding.

For any questions or assistance, please do not hesitate to reach out to our customer service team, Monday – Friday 9:00 – 5:00
EST at customerservice@bulkingredientfactory.com

Yes we do.

We ship our products via UPS and FedEx to ensure reliable and timely delivery.

Once your order has been shipped via UPS or FedEx, delivery times typically range from 1 to 7 business days, depending on
your location.

Products should not be used prior to consulting a healthcare professional for personalized dosage recommendations.
Especially if you are pregnant, nursing or have existing conditions.

Our supplier(s) facilities contain and/or package products the contain allergens. Allergen list; Peanuts, Tree nuts, Eggs,
Milk, Wheat, Soy, Fish, Crustacean.

Store original sealed container in a cool and dry place away from light, water, humidity, and extreme variations in temperature.