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Frequently asked questions

WHY BUY FROM BULK INGREDIENT FACTORY ?
Buying from Bulk Ingredient Factory allows you to control the quality and content of what you’re consuming. It ensures you know exactly what’s going into your supplement routine, which is important if you have health goals. Buying direct is more cost-effective and allows you to buy only the specific ingredients you want, unlike pre-packaged supplements that may contain ingredients you are not interested in consuming.
WHERE DO YOU SOURCE YOUR PRODUCTS FROM ?
All our products are sourced from qualified suppliers to ensure the highest quality standards.
CAN I BUY YOUR PRODUCTS IN STORE ?
Our products are exclusively available online, so you won’t find them in stores at this time. Shop with us anytime, anywhere through our website !
WHAT IS YOUR RETURN POLICY ?
All our sales are final, we do not accept returns.
DO YOU SHIP COD ?
To ensure smooth transactions, we do not offer Cash on Delivery (COD) as a payment option.
WHERE DO YOUR PRODUCTS SHIP FROM ?
Our products are shipped from both the East Coast and West Coast depending on the product being ordered.
ARE YOUR PRODUCTS GLUTEN FREE ?
While we strive for high quality, we cannot guarantee that any of our products are gluten-free. Please consult with a healthcare professional before use.
DO YOU SHIP TO P.O. BOXES ?
We’re sorry, but we do not ship to P.O. boxes at this time. Please provide a physical address for delivery.
DO YOU OFFER BULK DISCOUNTS ?
Yes, we do offer bulk discounts for large orders. Feel free to contact us for more details. customerservice@bulkingredientfactory.com
DO YOU SHIP INTERNATIONALLY ?
Unfortunately, we currently do not offer international shipping.
CAN I CHANGE MY ORDER ONCE IT’S BE PAID FOR ?
Once an order is placed, it cannot be changed. We appreciate your understanding.
HOW DO I REACH CUSTOMER SERVICE ?
For any questions or assistance, please do not hesitate to reach out to our customer service team, Monday – Friday 9:00 – 5:00 EST at customerservice@bulkingredientfactory.com
WHAT CARRIERS DO YOU USE TO SHIP YOUR PRODUCTS ?
We ship our products via UPS and FedEx to ensure reliable and timely delivery.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?
Once your order has been shipped via UPS or FedEx, delivery times typically range from 1 to 7 business days, depending on your location.
IMPORTANT INFORMATION BEFORE USE
Products should not be used prior to consulting a healthcare professional for personalized dosage recommendations. Especially if you are pregnant, nursing or have existing conditions.
INFORMATION REGARDING ALLERGENS
Our supplier(s) facilities contain and/or package products the contain allergens. Allergen list; Peanuts, Tree nuts, Eggs, Milk, Wheat, Soy, Fish, Crustacean.
HOW SHOULD THE PRODUCTS BE STORED?
Store original sealed container in a cool and dry place away from light, water, humidity, and extreme variations in temperature.